OpsKitty

PagerDuty Integration

Create and auto-resolve PagerDuty incidents when endpoints go down and recover.

Plan requirement: PagerDuty integration requires the Growth plan or above.

Setup

  1. 1

    In PagerDuty, go to Services → Service Directory and open (or create) the service you want OpsKitty to route incidents to.

  2. 2

    Go to Integrations → Add Integration, search for Events API v2, and add it. Copy the Integration Key.

  3. 3

    In OpsKitty, open an endpoint, go to Alerts → Add Alert, select PagerDuty, and paste the Integration Key.

  4. 4

    Enable "notify on resolved" so OpsKitty sends a resolve event to PagerDuty when the endpoint recovers, automatically closing the incident.

How it works

When an alert fires, OpsKitty sends a trigger event to PagerDuty with the endpoint name, URL, failure reason, and a unique dedup key. PagerDuty creates an incident and notifies the on-call engineer according to your PagerDuty escalation policy. When the endpoint recovers, OpsKitty sends a resolve event using the same dedup key, which closes the incident automatically.