Terms & Conditions

Agreement to Terms

By accessing and using OpsKitty ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

Description of Service

OpsKitty provides website and service monitoring solutions, including:

• Real-time uptime monitoring
• Performance analytics and reporting
• Alert notifications and escalations
• Dashboard and visualization tools
• API access and integrations
• Team collaboration features

User Accounts

Account Creation

To use our Service, you must:

• Provide accurate and complete registration information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Be at least 18 years old or have legal capacity to enter contracts

Account Responsibility

You are responsible for:

• All activities that occur under your account
• Maintaining the security of your account credentials
• Notifying us immediately of any unauthorized access
• Ensuring compliance with these Terms by all team members

Acceptable Use

Permitted Use

You may use our Service to:

• Monitor websites and services you own or have permission to monitor
• Receive alerts and notifications about service status
• Access monitoring data and analytics
• Collaborate with team members on monitoring activities

Prohibited Use

You may not use our Service to:

• Monitor services without proper authorization
• Interfere with or disrupt our Service or servers
• Attempt to gain unauthorized access to our systems
• Use the Service for illegal activities or purposes
• Violate any applicable laws or regulations
• Harass, abuse, or harm other users
• Distribute malware or malicious content
• Reverse engineer or attempt to extract source code

Service Plans and Billing

Service Plans

We offer various service plans with different features and limitations:

• Free Plan: Limited monitoring with basic features
• Paid Plans: Enhanced features, higher limits, and priority support
• Enterprise Plans: Custom solutions with advanced features

Billing and Payments

• Paid plans are billed in advance on a monthly or annual basis
• Payments are processed securely through third-party payment providers
• All fees are non-refundable except as described in our Refund Policy
• We reserve the right to change pricing with 30 days notice
• Failure to pay may result in service suspension or termination

Service Limits

Each plan includes specific limits on:

• Number of monitors and checks
• Check frequency and intervals
• Data retention periods
• API usage and rate limits
• Team members and collaboration features

Service Availability

Uptime Commitment

We strive to maintain high service availability, but cannot guarantee 100% uptime. We may experience:

• Scheduled maintenance windows
• Unplanned outages due to technical issues
• Service degradation during high traffic periods
• Third-party service dependencies

Service Modifications

We reserve the right to:

• Modify or discontinue features with reasonable notice
• Update our infrastructure and systems
• Change service limits and quotas
• Implement new security measures

Data and Privacy

Your Data

You retain ownership of your monitoring data and configurations. We:

• Store your data securely using industry-standard practices
• Use your data only to provide and improve our services
• Do not sell or share your data with unauthorized third parties
• Provide data export capabilities for account portability

Data Processing

By using our Service, you consent to:

• Processing of monitoring data to provide alerts and analytics
• Storage of data in various geographic locations
• Use of aggregated, anonymized data for service improvement
• Processing necessary for security and fraud prevention

Intellectual Property

Our Rights

OpsKitty and our Service, including all content, features, and technology, are owned by us or our licensors and protected by intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service in accordance with these Terms.

Feedback and Suggestions

Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation to you.

Disclaimers and Limitations

Service Disclaimers

Our Service is provided "as is" and "as available" without warranties of any kind, including:

• Implied warranties of merchantability or fitness for a particular purpose
• Guarantees of uninterrupted or error-free operation
• Accuracy or reliability of monitoring results
• Compatibility with all systems and platforms

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service outages or monitoring failures
• Third-party actions or service dependencies

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Violation of these Terms
• Infringement of third-party rights
• Unlawful or unauthorized activities

Termination

Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your dashboard
• Contacting our support team
• Ceasing to use the Service

Termination by Us

We may terminate your account if you:

• Violate these Terms or our policies
• Engage in prohibited or unlawful activities
• Fail to pay required fees
• Pose a security risk to our Service or users

Effect of Termination

Upon termination:

• Your access to the Service will be suspended
• Monitoring and alerts will be discontinued
• Data may be deleted according to our retention policy
• Outstanding fees remain due and payable

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

Dispute Process

Before filing any legal action, you agree to:

• Contact us to attempt to resolve the dispute informally
• Provide a written description of the dispute
• Allow 30 days for resolution attempts

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and us.

Modifications

We may update these Terms from time to time. Significant changes will be communicated through:

• Email notifications to account holders
• In-app notifications or banners
• Updates to this page with revision dates

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor.

Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@opskitty.com
• Website: Contact Form
• Address: [Your Company Address]

We will respond to your inquiry within a reasonable timeframe.