Privacy Policy

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Company information
• Payment information (processed securely through third-party providers)
• Communication preferences

Usage Information

We automatically collect information about how you use our services:

• Website monitoring data and metrics
• Dashboard usage and analytics
• API usage statistics
• Log files and technical information

Technical Information

We collect technical information to provide and improve our services:

• IP addresses and browser information
• Device and operating system details
• Cookies and similar tracking technologies
• Performance and error reporting data

How We Use Your Information

We use the collected information to:

• Provide Services: Monitor your websites and services, send alerts, and maintain dashboards
• Account Management: Create and manage your account, process payments, and provide customer support
• Communication: Send service notifications, updates, and marketing communications (with your consent)
• Improvement: Analyze usage patterns to improve our services and develop new features
• Security: Protect against fraud, unauthorized access, and other security threats
• Legal Compliance: Meet legal obligations and enforce our terms of service

Information Sharing

We do not sell your personal information. We may share information in these circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment processors for billing and transactions
• Cloud hosting providers for infrastructure
• Email service providers for communications
• Analytics services for usage insights

Team Members

If you're part of a team account, certain information may be shared with team administrators and members as necessary for collaborative monitoring and management.

Legal Requirements

We may disclose information when required by law, such as:

• Responding to legal processes or government requests
• Protecting our rights and property
• Ensuring user safety and preventing fraud
• Complying with applicable regulations

Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We regularly review and update our security practices
• Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure

Data Retention

We retain your information for as long as necessary to provide services and meet legal obligations:

• Account Information: Retained while your account is active and for a reasonable period after deletion
• Monitoring Data: Historical monitoring data is retained according to your plan's data retention policy
• Legal Requirements: Some information may be retained longer to comply with legal obligations
• Anonymized Data: We may retain anonymized usage data for analytics and service improvement

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Export your monitoring data and configurations
• Receive a copy of your data in a portable format

Correction and Updates

• Update your account information and preferences
• Correct inaccurate personal information
• Modify your communication preferences

Deletion

• Delete your account and associated data
• Request deletion of specific information
• Withdraw consent for certain data processing

Communication Preferences

• Opt-out of marketing communications
• Customize notification preferences
• Manage email subscription settings

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality, including authentication and security features.

Analytics Cookies

Help us understand how users interact with our services to improve performance and user experience.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place:

• Data processing agreements with service providers
• Compliance with applicable data protection laws
• Appropriate technical and organizational measures

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will post the updated policy on this page
• We will update the "Last updated" date
• For significant changes, we will provide additional notice
• Continued use of our services constitutes acceptance of the updated policy

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Website: Contact Form
• Address: [Your Company Address]

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have.