Setting Up Team Alerts

Learn how to configure intelligent alerting that keeps your team informed without overwhelming them.

Alert Channels

OpskiTTy supports multiple notification channels:

Slack Integration

Get instant notifications in your team's Slack channels:

• Direct Messages: Personal notifications for critical issues
• Channel Notifications: Team-wide alerts for service outages
• Rich Formatting: Detailed incident information with quick action buttons

Discord Notifications

Perfect for gaming companies and developer communities:

• Server Integration: Send alerts to specific Discord servers
• Role Mentions: Tag specific roles for urgent issues
• Webhook Support: Easy setup with Discord webhooks

Email Alerts

Reliable email notifications for all team members:

• HTML Templates: Beautiful, branded email notifications
• Digest Options: Daily/weekly summary emails
• Escalation Chains: Automatic escalation to managers

Smart Alert Rules

Configure intelligent alerting rules to reduce noise:

Failure Thresholds

Only alert after multiple consecutive failures:

alerts:
  - type: slack
    failure-threshold: 3
    success-threshold: 2

Time-Based Rules

Different alerting behavior based on time of day:

• Business Hours: Immediate Slack notifications
• After Hours: Email only, unless critical
• Weekends: Escalate to on-call engineer

Alert Grouping

Group related alerts to prevent notification spam:

• Service Groups: Bundle alerts for related services
• Time Windows: Group alerts within 5-minute windows
• Severity Levels: Different rules for different severity levels

On-Call Management

Set up on-call rotations and escalation policies:

1. Primary On-Call: First responder gets immediate notification
2. Secondary On-Call: Escalate after 15 minutes if no acknowledgment
3. Management Escalation: Alert managers for extended outages

Best Practices

• Test Your Alerts: Regularly test notification channels
• Document Procedures: Clear runbooks for common issues
• Review Alert Frequency: Adjust thresholds to reduce false positives
• Use Alert Fatigue Metrics: Monitor and optimize alert volume

Ready to set up your team alerts? Start configuring your notification preferences today!